HP Deskjet2810e printer

[Katygee]

I have cancelled my broadband and only use a mobile phone hotspot for wifi. i am unable to connect the hotspot to my printer. can i renew my previous Instant Ink plan when i manage to connect the phone and the printer?

[VikramTheGreat]

Hi @Katygee,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

A mobile phone hotspot can sometimes work for basic printing, but it is generally not considered a stable or consistent connection for HP+ and HP Instant Ink services. Instant Ink requires the printer to maintain a reliable internet connection so it can:

• Communicate with HP servers, 
• Monitor ink levels, 
• Validate the subscription, 
• And receive service/firmware updates. 

With a phone hotspot:

• The network name or password may change, 
• The hotspot may turn off automatically, 
• Or the printer may lose internet communication intermittently. 

Because of this, Instant Ink may not function reliably over a mobile hotspot connection alone.

For printing from your phone without broadband, I would recommend using HP Wi-Fi Direct instead. This allows your phone to connect directly to the printer without needing a home router or broadband connection.
 

Use HP Wi-Fi Direct

1. Enable Wi-Fi Direct on the printer: 
   • Press the Information button to print the information page. 
   • The page should include the Wi-Fi Direct name and password. 
2. On your phone: 
   • Open Wi-Fi settings, 
   • Connect directly to the printer’s Wi-Fi Direct network. 
3. Open the HP app and print normally. 

HP Wi-Fi Direct guide: HP printer setup (Wi-Fi Direct) | HP® Support
 

Regarding your Instant Ink subscription:

• Once the printer is connected properly to a stable internet connection again, you can usually renew or reactivate the previous Instant Ink plan through your HP account.

I hope this helps.

Take care and have an amazing day!

[Katygee]

Thank you.  I spent an hour trying your suggestions but still am not connected.

i will try using a cable but even that isnt easy,

it looks like it is going to be scrapped.  The warranty is just aboit to expire.

sorry to say, having been a HP fan with laptop and two,peinters, for,years that i am being pished towards Epson and Canon.

Thank you for your,suggestions. If i succeed tomorrow i will let you know.

[VikramTheGreat]

Hi @Katygee,

I completely understand how frustrating this has been, especially after spending so much time trying different setup methods. Since you are currently using a mobile hotspot, I do want to mention that hotspot connections are often less stable for printer communication than a standard home Wi-Fi router, particularly during initial setup and HP+ connectivity checks.
 

Since we already shared the Wi-Fi Direct steps earlier, could you please let me know:

• What exactly happens when you try connecting through Wi-Fi Direct?
• Does your phone or computer see the printer’s Wi-Fi Direct network name?
• Are you able to connect but unable to print, or does it fail during the connection itself?
   

Also, please try printing a Network/Information page from the printer so we can check the wireless status:

• Press the Information (i) button on the printer once.
   

This page should show:

• Wi-Fi Direct status,
• Wireless connection status,
• Network signal details,
• And whether the printer's wireless radio is functioning properly.
   

Once you share:

• What happens with Wi-Fi Direct?
• And what the Information/Network page shows,

I’ll continue helping from there. Hopefully, we can still get the printer connected and printing again before you consider replacing it.