HP ENVY 4500 - Web Services is not enabled.

[VicenteII]

I have been using Instant Ink for almost two years. I have HP Envy 4502 printer. It doesn't have a current update. WiFi works.

I noticed HP Smart app has changed the name from 4502 to 4500. My HP account (website) says 4502. Then the printer can't be able to connect. I clicked e-printer but It says "Connection errors". I don't have a proxy server. I tried to set up website service through HP Smart app but it keeps saying "Web Services is not enabled". I tried several times.

Did anyone experience that issue with HP Envy 4502 printer?

[Betty0610]

@VicenteII

Welcome to the HP Support Community.

Let's remove and add web services: 

1. Press the ePrint button on the control panel. You will see the Web Services Settings menu on the printer display. 2. Select ePrint from the printer display, and then select Off.

Enable Web Services. a. From the printer control panel, press the ePrint button. b. Accept the Terms of Use, and then follow the on-screen instructions to enable Web Services. c. Print the ePrint information page, and then follow the instructions on the page to sign up for an HP ePrint account. 2. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 3. Create a new email message, and then attach the file that you want to print. 4. Enter the printer's email address in the “To” line of the email message, and then select the option to send the email message.

Try the steps from here: https://support.hp.com/us-en/document/ish_4152459-4016255-16

Let me know if this helps.

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Thanks!

Have a great day!