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‎01-13-2021 05:09 PM

HP Recommended
Product: ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

I updated my house's wifi with a Tenda MW6 Mesh system but my printer is not able to connect, and my instaprint doesn't received the printers info and I'm not able to print wireless

Category:
1 REPLY 1

‎01-18-2021 08:28 AM - edited ‎01-18-2021 08:29 AM

HP Recommended

Hi @nerfe25,

 

I'd like to help!

 

The router is probably not configured in the bridge mode. This could be a NAT issue which means multiple routers are handing out IP addresses and causing a conflict. Bridge mode means the router acts as purely an access point and not a router.

 

I recommend you reach the ISP for assistance.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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