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‎03-01-2024 08:07 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I have recently gone over to satellite internet but cannot connect my printer HP ENVY 4500 e all in one printer.   I have disabled 5gHZ so just 2.4 is on.  Have put printer back to factory settings, unplugged, re-set router etc but to no avail.  MAC address filtering is not enabled and all my other devices are working fine. Printer detects the network and then I put in Network password but get a message " cannot connect to network......." Any help much appreciated.  Thank you. 

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2024 08:55 AM

HP Recommended

Hi @Ginny54,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see you need help with the new wifi setup. I will surely help you with this. 

 

First,  Please uninstall the HP smart app.

 

Once done, Let's try a restore the printer to the original network settings.

To restore the printer to the original network settings 

  • Disconnect the power cord from the router.
  •  Turn off the printer.
  •  Turn off the mobile device/PC.
  •  Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
  •  Turn on the printer.
  •  Turn on the mobile device/PC.
     

Run the setup wizard to get the printer connected to the new network. 

  • Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. 
  •  From the printer control panel, touch (Wireless). 
  •  Touch ( Settings ).
  •   Touch Wireless Settings.
  •   Touch Wireless Setup Wizard.
  •   Follow the display instructions to complete the setup.

Once done, Please reinstall the HP smart app, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer configured on the app.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-03-2024 08:55 AM

HP Recommended

Hi @Ginny54,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see you need help with the new wifi setup. I will surely help you with this. 

 

First,  Please uninstall the HP smart app.

 

Once done, Let's try a restore the printer to the original network settings.

To restore the printer to the original network settings 

  • Disconnect the power cord from the router.
  •  Turn off the printer.
  •  Turn off the mobile device/PC.
  •  Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
  •  Turn on the printer.
  •  Turn on the mobile device/PC.
     

Run the setup wizard to get the printer connected to the new network. 

  • Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. 
  •  From the printer control panel, touch (Wireless). 
  •  Touch ( Settings ).
  •   Touch Wireless Settings.
  •   Touch Wireless Setup Wizard.
  •   Follow the display instructions to complete the setup.

Once done, Please reinstall the HP smart app, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer configured on the app.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
2 people found this reply helpful
Was this reply helpful? Yes No

‎03-04-2024 03:31 AM

HP Recommended

Thank you so much - all good  👍🏻 😁

Was this reply helpful? Yes No
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