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Message 1 of 2
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HP ENVY 5014 Printer will not work. Screen display downloading

HP Recommended
HP ENVY 5014
macOS 10.15 Catalina

I was away for a month so I have not used it for a bit. When I tried to turn on the printer, the download was displayed but even if the bar is fully loaded, the screen does not transitioned to something else. I am not sure what is wrong.

Things I have tried...

  1. I have tried to unplugged it and waited a few minutes and plugging it back in. Still does not work. I let it plugged in for a whole night thinking it needed to download some something
  2. Plugging the printer directly into an outlet. It was before plugged in an extension.
  3. Tried powering the printer but it won't turn off... Tried holding down on the power button but nothing happens.

8E10DEBE-2AE1-4502-8BDA-D10630D2BDD2.jpeg

 

EDIT: I tried fixing the photo I uploaded.

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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@OanhTon

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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