HP ENVY 5030 OFFLINE - WIRELESS MODE

[AngelaAA]

Hello, I  have the following problem: when I print a file, it goes in the printer queue but the printer is offline and I cannot have my document printed.  This happens with excel and if I try to print from my browser as well. I cannot even print the test page from 'settings'. I tried several times to unistall and reinstall the HP Smart app, remove and reinstall the printer from 'settings' and also the hard reset. After new installation it works again for some days but then it already goes offline. Please, can you suggest me a  solution? Thank you!

[Dragon-Fur]

@AngelaAA 

Welcome to the HP User Community.

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

Consider

• Restart everything, including the router that controls the network
• Make sure the printer is set as the Default printing device in Devices and Printers
• Assign the printer its own IP address
• Change the connection type to TCP/IP
• Connect the printer to the SSID named network for the frequency / band it needs to use

References

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Wireless Center > Section: Common Questions > Topic Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

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If you have installation, offline, or port issues, assign a TCP/IP port for the printer.

Also try for loss of color print options.

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

When printing, Select / Use this “added” printer to print your document / content

Reference

HP Printers - Installing and Using the Windows Built-in Print Driver

Or (same thing)

HP printer setup (Windows built-in driver)

OR

Method - Create TCP IP port (InkJet Printer)

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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Example - Dual Band / Dual Frequency Network

SSID_Dual_Band_Example_12

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5030 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[AngelaAA]

Thank you Dragon-Fur, I have applied your solution adding the printer with TCP/IP and it works. i will check the printer working in next days.

[Dragon-Fur]

@AngelaAA 

You are welcome.

The manual / static address setup can also help with keeping a printer connected - try that if needful.

Connecting the printer to its own SSID named network helps, too.

Let us know how you fare.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"