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Common problems for Connectivity Issues
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‎06-21-2024 07:14 PM

HP Recommended

The cable company came out and upgraded my router and modem and I have a new SSID and password. I have an HP ENVY 5055 printer. My PC is working. On my PC, sometimes I can see my printer in the available list of networks and sometimes it doesn't display at all. When it does, I try to connect to it but am not successful. When I print the Wireless Network Test Results from my printer, under the heading Wireless, it shows for both Wireless On and Wireless Working, DISABLED.

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1 REPLY 1

‎06-21-2024 08:33 PM - edited ‎06-21-2024 08:34 PM

HP Recommended

You may need to reset the printer: instructions here

WiFi setup to router: video here

For WiFi direct setup click here. This is convenient if you have no modem.

Push button or WPS uses a button on the router setup video

Full feature software Sep 2022


Printer Reference

General help for new modem
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

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