HP ENVY 5530 will not connect to new T Mobile wireless router

[Doug4830]

Printer recognizes primary network but will not connect.  Set up secondary network but will not connect

[Kuroi_Kenshi]

Hi @Doug4830,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP ENVY 5530 not connecting to new T Mobile wireless router!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Everything

1. Restart your printer – Turn it off, unplug it for 60 seconds, and turn it back on.
2. Restart your router – Unplug it for 30 seconds, then plug it back in.
3. Restart your computer or any device trying to connect to the printer.

Check Wi-Fi Network Settings

1. Ensure your router is using 2.4GHz – The HP ENVY 5530 only supports 2.4GHz Wi-Fi, not 5GHz.
   • Log into your router settings (via a web browser, usually 192.168.1.1 or 192.168.0.1).
   • Check if 2.4GHz is enabled.
   • If your router combines 2.4GHz and 5GHz into one network (same SSID), try separating them in the settings.

Manually Connect the Printer

1. On the printer touchscreen → Go to Setup > Wireless > Wireless Setup Wizard.
2. Select your Wi-Fi network name (SSID).
3. Enter the Wi-Fi password correctly (case-sensitive).
4. If it still won't connect, try manually entering your network:
   • Choose Enter Network Name Manually in Wireless Setup Wizard.
   • Type the exact SSID (Wi-Fi name) and password.

 

[Kuroi_Kenshi]

Reset Network Settings on Printer

1. On the printer, go to Setup > Tools > Restore Network Defaults.
2. Try Wireless Setup Wizard again.

Check Router Security Settings

1. Log into your router settings.
2. Disable WPA3 security (HP ENVY 5530 may not support it).
3. Ensure your Wi-Fi security is WPA2 (AES).
4. If MAC Address Filtering is ON, add your printer's MAC address to the allowed list.

Use HP Print and Scan Doctor (Windows)

1. Download HP Print and Scan Doctor.
2. Run it and follow the instructions to fix connection issues.

Assign a Static IP Address (If Needed)

1. Print a Network Configuration Page from your printer’s Tools menu.
2. Find the printer’s current IP address (if available).
3. Open your router settings and assign a static IP to your printer.

Connect via USB or Wi-Fi Direct

• If Wi-Fi still doesn’t work, try USB connection or use Wi-Fi Direct:
  • On the printer, go to Setup > Wireless > Wi-Fi Direct.
  • Connect your device to the Wi-Fi Direct network and print.

Try these steps and let me know if you need further assistance! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,