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HP ENVY 5530 will not reconnect to same Verizon wireless network.

HP Recommended
MacBook Air
macOS 10.15 Catalina

Have used IOS laptops and iPhone, iPads in the past. Recently added a MacBook and printed with no problem. 
Printer suddenly disconnected from wireless network and won’t reconnect after numerous attempts.

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@LG100

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's restore the network defaults on the printer and try to reconnect

  • From the home screen of your printer control panel, touch the Wireless icon.
  • Touch the Setup icon.
  • Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
  • After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.
  • The printer searches for available networks.
  • Touch the name of your wireless network.
  • If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

NOTE: Type the exact network name, including any uppercase and lowercase letters.

  • Type the WEP or WPA key (network password), and then touch done.
  • If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..
  • Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
  • If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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