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‎03-22-2022 11:48 AM

HP Recommended

HP ENVY 6000: have a new wifi router and it's IMPOSSIBLE to reset this printer. All of the forums say to match the printer to the internet (which is the problem, I cannot). 

 

I've reset this multiple times, held the wifi X3 seconds, waited for the "purple light." Considering throwing this thing out. Please help.

Category:
1 REPLY 1

‎03-22-2022 01:09 PM

HP Recommended

@JGMooney 

 

Welcome to HP Support Forum. Please use the following instructions to fix:


                   https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Also

                 https://support.hp.com/us-en/document/ish_1736500-1626554-16


Regards.

BH
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