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‎09-11-2022 07:46 PM - last edited on ‎09-14-2022 05:49 AM by Retired

HP Recommended
Operating System: macOS 10.13 High Sierra

HP ENVY Photo 7100 touch screen not working.  When turned on, HP with a series of seven dots below the HP appear

2 people had the same question
1 REPLY 1

‎09-18-2022 01:43 PM

HP Recommended

Hi @MarkRave

 

Welcome to the HP Support Community. 

 

As I understand, the printer touchscreen is not working.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Were there any hardware/software changes made? 

Have you performed a Firmware update from your PC?

 

Let's try these steps to resolve the issue: 

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow the steps from the link https://support.hp.com/us-en/document/c02919168

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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