HP ENVY 7134 AiO loosing WiFi connection

[FBFATA1020]

My friend has a HP ENVY 7134 AiO with the latest available firmware.

I connected the printer to her WiFi homenetwork successfully (without configuring the internet connection).

After some time the printer lost its IP-address. I solved this problem by giving the printer a fixed IP-address in the range of the WiFi router (ADSL-modem; Fritz!Box 7583), but outside the range of automatically assigned addresses. This works fine; the printer retains its IP-address.

However, after some time my friend can  not print from her iPhone or iPad. The printer is not found anymore in the AirPrint dialogue window.

Only a restart of the printer solves this problem. So, I think that AirPrint is not capable to wake up the printer out of its sleepmode.

How can I solve this problem? 

[KrazyToad]

@FBFATA1020

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Next assign a manual IP Address

1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[FBFATA1020]

Thanks for your reaction.

As I wrote, the printer has the latest firmware and has also a manual IP-address.

After the set-up printing from a iPhone/iPad works. However, as soon as the printer has been gone in sleep mode, the printer is no longer found by AirPrint.

AirPrint is not able to wake the printer. We have to wake the printer manually and than printing is again possible from iPhone/iPad. Do you have a solution for that problem?

Even preventing the printer to go in sleep mode would be a solution, although it is not a "green" solution.

[KrazyToad]

@FBFATA1020

Unfortunately there are no options to prevent the printer from going to Sleep mode

Please disable the IP V6 Address and restart then Printer.

(1) From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.

Note: To get the IP Address Print a Network Configuration Page

- To print a Network Configuration Page - Press the Wireless button ( ) and the Information button ( ) at the same time.

(2) Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.

(3) Select Enable IPv4 only (or similar)

(4) Click Apply, and then wait until the changes are confirmed.

[FBFATA1020 · Accepted solution]

@KrazyToad: Thanks for your advice to disable IPv6 address. That solved the issue that the printer disappeared in AirPrint's dialogue window.

So, to solve the isssue:

- change the (by DHCP) automatically assigned IP address of the printer in a fixed IP adress outside the range of the automatically assisgned adresses.

- disable IPv6 address, only IPv4 adresses are then allowed.

[Kumar0307]

@FBFATA1020

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!