HP ENVY 7645 Printer not printing or copying

[galway1ca]

I have an HP Envy 7654 wireless printer that is not printing or copying.  When I did a color test page, the color came through fine, but there was no text in black.  I am using brand new black and color cartridges.  When I tried to copy a document, it comes out blank.  Any suggestions?  

[Betty0610]

@galway1ca

Welcome to the HP Support Community.

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to ensure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be a hardware issue.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[galway1ca]

I have tried all these tips and it's still not working.  The scanner light is illuminating across the glass.

If it's a hardware issue, can you suggest what it might be?   Thank you.

[galway1ca]

I just tried printing from another desktop in my house with Windows 8.1.   I chose to print a page in black and white only and it  printed a page, but there is no black ink text whatsoever.  What gives?!?!?!?!?!?!

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!