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Common problems for Connectivity Issues
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Locked

‎01-01-2022 02:22 AM

HP Recommended
Product: DELL Inspiron 15 3000

My printer says OFFLINE and HP Smart Diagnose/Fix says "COULD NOT FIND YOUR PRINTER".  I made sure WIFI was on and Bluetooth was on for my printer and my computer.  What else could it be ?  

Category:
1 person had the same question
1 REPLY 1

‎01-05-2022 06:07 AM

HP Recommended

@TriumphChic, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer wirelessly to the computer.

  • Restart the router, the printer, and the PC
  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app to print.

 

If the printer is not connected to a network,

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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