HP ENVY Connectivity

[Grover_Horne]

My HP ENVY Photo 7855 has been consistently going offline and not printing. The first time I went offline I could fix it with the HP smart app, but now recently I have had to disconnect the whole printer and it fixed it. Is this normal or is there a way to make it so that I would not have to do this in the future? 

[Dragon-Fur]

@Grover_Horne 

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It is not "normal" but it can certainly happen.

Easy and may take care of it...

Offline Doctor V5.0.7

Try this version of the doctor

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

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and possibly this - also easy...

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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What else?

NOTE:  For best performance and fewer issues, consider connecting the printer with an Ethernet cable between printer and router.

Read about connecting your printer in the User Guide

Chapter 8 - Network Setup > Starting on Page 114

Side Bar:

If you are NOT using Wi-Fi Direct, make sure it is toggled OFF on the printer display panel.

Printer supports dual bandwidths.

This is important.

Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A)

Connectivity

Ports	1 USB 2.0 client and 1 USB host (for thumbdrive); 1 Wi-Fi 802.11b/g/n; 1 Ethernet; 1 RJ-11 (Fax), dual band wifi 2.4/5Ghz, BLE, SD card slot
Wireless capability	Yes, built-in Ethernet, dual band Wi-Fi 802.11b/g/n

Wireless - "things to know"

Make sure your router is set to broadcast on both bandwidths.

Create a separate SSID network name for each band.

Connect the printer to the network you want to use.

The Wireless password can be the same for both the 2.4GHz and the 5GHz bands.

SSID_Dual_Band_Example_1Network_SSID_Names_1

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What else?

Finally, not always necessary, but can help reduce issues...

Consider assigning a manual / static IP address to the printer.

Wireless Printing Center – Static IP Address

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

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