• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-25-2024 06:02 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdn

I cannot access the EWS over HTTP using my the domain name of the printer configured via DNS.

 

I have setup my HP Color LaserJet Pro MFP M479fdn printer with an HTTPS certificate for printer-0.mydomain.com and have setup DNS to point printer-0.mydomain.com to the printer IP (192.168.1.8).

When I open https://192.168.1.8 (after I bypass the warning about insecure HTTPS due to not using the domain name in the URL) I can see and use the EWS web page correctly.

Screenshot_20241125_135858.png
However when I open https://printer-0.mydomain.com HTTP is ok (the domain is the right one), but I only see a semy-empty page.
Empty page loadedEmpty page loaded

Google Chrome newtorking tools say that most XHR requests fail with status 403

Failed requestsFailed requests

I have already setup in the Network > Newtork identification page the domain name to printer-0.mydomain.com
Screenshot_20241125_135638.png
This looks similar to this other problem: https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/HP-Smart-Tank-7305-access-with-do...


Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.