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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP Envy 4500 to EERO 6 Router?

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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1 REPLY 1
02-24-2021 11:57 AM
I reviewed your post and I understand that you are facing issues connecting the printer to your router.
Don’t worry, I assure you I will try my best to get this sorted.
Does your router have separate bands for 2.4GHz and 5GHz?
Meanwhile, I recommend you follow the steps in the below article to connect the printer to your router.
https://support.hp.com/us-en/document/ish_1780623-1698506-16
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
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