HP Envy 4500 won’t connect to MacBook wirelessly

[Amcgee]

Can’t get printer to connect wirelessly to my MacBook and have done all the troubleshooting suggested on the HP site. Reset printer settings on Mac powered down all devices and router deleted the driver and reinstalled then powered up devices and tried to reconnect printer but still doesn’t work. 

[TEJ1602]

@Amcgee, Welcome to HP Support Community!

Is the printer connected to the network? Is the blue wireless light on the printer steady or blinking?

If the light is steady, I'd like to know the following-

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

If the light is blinking, to reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

Additionally, refer to the document Connect to a Wireless HP Printer for help.

Keep me posted for further assistance.

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