HP Envy 4500 won't connect to new wifi router

[Sunnyseven]

HP Envy 4500 All in One.  Recently upgraded to fibre broadband and have a new Zyxel router.   I have tried to connect the printer to the wireless network.  The printer is able to detect the router but does not recognise the password.

The router has a 2.4Ghz and 5Ghz network band.  They have similar but not identical names.

[Nal_NR]

Hi @Sunnyseven,

Welcome to the HP Support Community.

I understand that you are unable to connect to your new wifi. I'd like to help!

Try and connect your printer to 2.4Ghz as most of the printers won't work on  5ghz. 

And you may also refer to this document here for further assistance and see how it goes. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Sunnyseven,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Sunnyseven,

I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.