HP Envy 4527 Printer could not connect to the server

[JJK77]

I have limited IT knowledge, but have spent many hours attempting to resolve this problem. I have not had the need to use my printer for some time, however it does operate, in that it prints test reports, but will not print emails, Word documents etc. My service engineer confirms that the the service is operating correctly, the printer is connected to the Network and web and went on to spend considerable time attempting to identify a fault. It was his opinion that the fault was related to HP. I am confident that all obvious routes to resolve the problem have been considered.

As mentioned, I have limited IT related knowledge and would be grateful for guidance.

Regards

[Nal_NR]

Hi @JJK77,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Meanwhile, perform the steps from this document here. 

Select the current Os you are using and update the printer firmware and driver update. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JJK77]

Hello, Thank you for your offer to help. I am currently on holiday and will get back to you, after 1st April, with the information that you have requested. Thanks again for your assistance.