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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 5010 All-in-One Printer

My printer will not connect to WiFi.

It can recognise my WiFi, but after I enter my password it hangs and won't connect.

I have unplugged my printer and restarted a million times.

I've reset the settings on the printer

I've restarted my router

I've tried the HP Smart App on both my phone and laptop

Nothing is working

Appreciate any tips you might have

Thank you 

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