HP Envy 5010 no longer works on Apple IOS unless from the app

[ecat89]

I have had my HP printer for a year or so. It has always worked fine. The last week I have been unable to print from my iPhone, iPads and Mac unless its from the HP App. I have a brand new MacBook M1 and it will not find it to add as a printer. On my old windows laptop it is working fine from the app and without after a reboot. 

I have checked and they are all connected and on the same network.   Any advice would be great

tia

[The_Fossette · Accepted solution]

@ecat89

I reviewed your post and I understand that you are unable to print from your Apple devices.

Don’t worry, I assure you I will try my best to get this sorted.

Check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Meanwhile, for the new Mac M1 computer, I recommend you download and install the printer driver from the below link and install it and check whether you are able to print.

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ecat89]

Thank you for your help. All working 🙂

[The_Fossette]

@ecat89

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!