HP Envy 5014 won't connect to WiFi - "no encryption" message

[PGeorge33]

I have an ENVY 5014 that I have used at at least 3 other locations.  I an trying to connect it to my WiFi at my new home and when it finds my SSID it thinks there is no encryption, howerer the WiFi does use WPA2-AES.  I logged into my router and I can't see any filtering of any kind that might cause a problem.  I tried to manually set a reservation using the MAC address, but that didn't work either (guess it still needs to have a password?).

Any ides on what else I can try?  

Thanks for your help,

Pete

[Echo_Lake]

@PGeorge33

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you tried connecting other devices to your home network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? 

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.