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‎10-07-2020 07:48 AM

HP Recommended
Product: HP Envy 5050
Operating System: Microsoft Windows 10 (64-bit)

I have tried all the steps including uninstalling and reinstalling but cannot get connected to print.  The error message continues to say driver problem.  

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2020 08:13 AM

HP Recommended

@lorraine001, Welcome to the HP Support Community!

 

Is the printer wirelessly connected to the PC?

 

If yes, install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎10-09-2020 08:13 AM

HP Recommended

@lorraine001, Welcome to the HP Support Community!

 

Is the printer wirelessly connected to the PC?

 

If yes, install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-07-2020 04:30 AM

HP Recommended

Thank you Kumar - you would not believe the hours I have previously wasted trying to fix this problem. HP scan doctor just kept going around in circles. You might have thought that an HP laptop and an HP printer might be able to communicate better. Thank you once again - I can't tell you how much further frustration this has saved me!!

Was this reply helpful? Yes No

‎11-09-2020 04:00 AM

HP Recommended

@JimmyG77

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-09-2020 05:22 AM

HP Recommended

Thank you... that fixed it after days of being on the online chat!!! 🙂 

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