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‎08-31-2023 04:57 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

My HP Envy 5020 has been working fine but all of a sudden i keep getting server problem, could not connect to the web server. I have I  keep pressing connect but the same wording keeps coming up. I have disconnected from the internet and reloaded everything. When i print the printer makes the noise as though it is going to print but it starts off saying connect printer i then press CONNECT to which another screen shows the words cancelling to it saying updating the printer but this has been going on for weeks now

Category:
1 REPLY 1

‎09-02-2023 11:07 AM

HP Recommended

Hi @josaphine,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Envy 5020 server problem password reset Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

If the issue persists, then please follow the steps mentioned in this document: Use the HP printer Embedded Web Server (EWS)

 

HP printers - Cannot connect to Web Services

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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