HP Envy 5530 e-All-in-One printer won't connect to wifi

[n4syth1]

As stated in my original post:

The Wireless Network Test Results  blames MAC filtering but my router is set to Allow All and when I do set it to specifically allow my printer's MAC address it still won't connect -- same error.

I have tried resetting my router --- same error.

If I turn off all security it connects but as soon as I turn on WPA again... no connection.

[The_Fossette]

@n4syth1

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!