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‎04-22-2021 08:02 AM - last edited on ‎07-14-2021 02:33 PM by Retired

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

I have had my Envy 5530 printer connected to my home Fios wireless system for years.  Recently, the printer has disconnected from my internet network.  I have used the wizard to connect to my system, but the printer does not find my network.  I have turned off and turned on my printer, and I have turned on and off my router to see if that would allow for them to reconnect.  Nothing has worked.  I am using an Acer laptop with Windows 10.  Please help!

Category:
1 REPLY 1

‎04-25-2021 06:39 AM

HP Recommended

@HongKongPhooey

 

Welcome to HP Support Community


I would like to help

 

Please restore the Network settings on the printer  back to default and then run the wireless setup wizard again

 

If the issue persists we will attempt a Semi Full Reset

 

Keep me posted

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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