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Common problems for Connectivity Issues
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HP Recommended
HP ENVY 5646 e-All-in-One Printer
macOS 12.0 Monterey

I have not been able to print from Mac book, and am getting messages saying unable to connect to the printer. I have followed the trouble shooting recommendations and removed the printer from preferences, and now when I try to reinstall it is unable to connect to the printer. I have updated the operating system on my Mac, installed the latest drivers, but the firmware cannot find the printer. 

 

The printer is connected to my network as I can print from my iPhone and iPad.

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