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- HP Community
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- Printer Wireless, Networking & Internet
- HP Envy 5660 printer--can't add it to the wifi network in a ...

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07-03-2024 09:28 AM
Hello. I have an HP Envy 5660 printer. Recently, we moved the printer to a rental home. I'm having trouble adding it to the house's wifi network. My computer, iPhone and iPad have connected to the wifi without a problem. Any thoughts?
07-04-2024 08:48 AM
Hello Michael496, how are you ?
Please, perform the Wi-Fi restore procedure below:
https://support.hp.com/us-en/document/ish_3967769-3956733-16
Then try connecting again
Waiting
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07-04-2024 10:04 AM
Thank you, Fabio, for the suggestion. I executed the restore procedure and tried again to reconnect to the wifi network. The printer indicates it's connected, given the blue light display. But when I try to print from my computer, the printer cannot be found. We moved to this rental recently; the computer and most of our other devices found the network and connected easily. I'm mystified by the printer's difficulty.
07-04-2024 10:47 AM
Please,
Instal the driver for and Hp Easy Start:
Waiting
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07-04-2024 12:44 PM
Thanks for that direction. The English/United States version of that page is not working this afternoon. I'll have another go at it later on. One question: should I be loading the driver/software before or after trying to connect the printer to my wifi?
07-04-2024 12:47 PM
Ok ! No Problems
Loading before to connecting, please.
Thanks
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07-05-2024 03:16 PM
Hello again, Fabio. Okay--the HP support pages suggests there's a driver and firmware for my printer. But how do I load them? The Easy Start program cannot find my printer, whether I have put it no the household wifi or not. Do I need to connect a USB cable between the printer and my computer to load the driver and firmware? All very frustrating.
07-05-2024 03:20 PM
Hello,
I understand, we will try all possibilities so that we can resolve it.
You can try with the cable, maybe we can do it.
Waiting
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07-08-2024 04:55 AM
Hello,
OK, I Waiting
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If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution”, If anyone has the same question, this solution might be helpful.