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‎07-03-2024 09:28 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

Hello. I have an HP Envy 5660 printer. Recently, we moved the printer to a rental home. I'm having trouble adding it to the house's wifi network. My computer, iPhone and iPad have connected to the wifi without a problem. Any thoughts?

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9 REPLIES 9

‎07-04-2024 08:48 AM

HP Recommended

Hello Michael496, how are you ? 

 

Please, perform the Wi-Fi restore procedure below:

 

https://support.hp.com/us-en/document/ish_3967769-3956733-16

 

Then try connecting again

 

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‎07-04-2024 10:04 AM

HP Recommended

Thank you, Fabio, for the suggestion. I executed the restore procedure and tried again to reconnect to the wifi network. The printer indicates it's connected, given the blue light display. But when I try to print from my computer, the printer cannot be found. We moved to this rental recently; the computer and most of our other devices found the network and connected easily. I'm mystified by the printer's difficulty. 

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‎07-04-2024 10:47 AM

HP Recommended

Please,

 

Instal the driver for and Hp Easy Start:

 

https://support.hp.com/br-pt/drivers/swdetails/hp-envy-5660-e-all-in-one-printer-series/6809225/swIt...

 

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‎07-04-2024 12:44 PM

HP Recommended

Thanks for that direction. The English/United States version of that page is not working this afternoon. I'll have another go at it later on. One question: should I be loading the driver/software before or after trying to connect the printer to my wifi?  

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‎07-04-2024 12:47 PM

HP Recommended

Ok ! No Problems

 

Loading before to connecting, please.

 

Thanks

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‎07-05-2024 03:16 PM

HP Recommended

Hello again, Fabio. Okay--the HP support pages suggests there's a driver and firmware for my printer. But how do I load them? The Easy Start program cannot find my printer, whether I have put it no the household wifi or not. Do I need to connect a USB cable between the printer and my computer to load the driver and firmware? All very frustrating. 

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‎07-05-2024 03:20 PM

HP Recommended

Hello, 

 

I understand, we will try all possibilities so that we can resolve it.

You can try with the cable, maybe we can do it.

 

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‎07-05-2024 03:30 PM

HP Recommended

I'll have to find a cable. Back tomorrow. Thanks.

 

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‎07-08-2024 04:55 AM

HP Recommended

Hello, 

 

OK, I Waiting

 

 

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