HP Envy 5660 will not maintain connection to router

[Kitulu]

I have had this issue, off and on, since I have had the printer. The printer is set up though the setup wizard, and installed in Windows. All drivers for the printer and router are up to date. After an indeterminate period of time, the printer will randomly disconnect from the wifi (small blue light will flash). After a period of time, if left unattended, the LCD display, Power button light, and wifi light will all begin flashing. Once this happens, the only recourse is to power cycle the printer and restart the router. Once the router and printer have been restarted, it will connect to the router, and then disconnect after a few hours. The router is a Linksys EA8500. The printer disconnects regardless if it has a static ISP set or not. I have no issues with any of my other wifi-enabled devices, which range from a Sony Blu-Ray player/home theater system, Xbox One, and various cell phones and tablets.

[Betty0610]

@Kitulu

Welcome to the HP Support Community.

Let's restore the network settings:

Go to Network Setup>

• Restore Network Defaults

Once done, connect the Printer back to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kitulu]

Assigning a manual IP address also did not help. 

[Betty0610 · Accepted solution]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!