HP Envy 6010 will not connect to wifi

[planehome]

We have recently moved house and I am unable to set up my printer on the wifi.  I have followed every diagnostic bit of advice with no success.  Now the purple 'set up mode' lights are flashing and I cannot turn them off.   I have tried WPS mode and computer mode but my Windows laptop will just not connect to the printer.
How can I link the printer the the wifi independently please ?

[Raj_05]

Hi @planehome,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP Envy 6010 printer to Wi-Fi independently, you can use the following steps to reset the network settings and reconnect to your new Wi-Fi network.

Reset the Printer Network Settings

1. Restore Network Settings:
   • Make sure the printer is turned on.
   • On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds.
   • The wireless light should blink, indicating that the network settings have been reset.

Reconnect the Printer to Wi-Fi Using HP Smart

Download and Install HP Smart:

• If you haven’t already, download the HP Smart app from the Microsoft Store on your Windows laptop.

Open HP Smart and Set Up Your Printer:

• Open the HP Smart app and click on the plus sign (+) to add a new printer.
• Follow the on-screen instructions. HP Smart will guide you through connecting the printer to your Wi-Fi network.

Using the HP Smart App for Wi-Fi Setup

1. Connect Using HP Smart:
   • Open HP Smart and click on the Setup a New Printer option.
   • Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Alternative Method: Using the Printer’s Embedded Web Server (EWS)

Connect Printer to Computer Using USB:

• Temporarily connect your printer to your Windows laptop using a USB cable.

Access the Embedded Web Server (EWS):

• Open a web browser on your laptop and enter the printer’s IP address (you can find the IP address in the printer's network settings menu if it is connected via USB).

[Raj_05]

Configure Wi-Fi Settings:

• In the EWS, navigate to the Networking or Wireless section.
• Enter your new Wi-Fi network’s SSID and password.
• Save the settings and disconnect the USB cable.

Using WPS (if your router supports it)

1. WPS Push Button:
   • Press the Wireless button on the printer.
   • Within two minutes, press the WPS button on your router.
   • The printer should connect to the Wi-Fi network.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support