HP Envy 6020 reconnecting after moving

[KumaDuma]

OK, so i have tried multible times to reconnect my printer to the HP Smart app and the Wifi.

Now the thing is i connected the Printer now to the internet but it cant print cause the Ink Cartriges are registered on the Old printer. Funny thing is its the same Seriesnumber and the exact same Printer. HP Smart cant detect that as it seems and shows me the Printer i connected and a registered not connected Printer with hp smart ink connection.

**bleep** is that ? and how can i even change this now ?

[Nal_NR]

Hi @KumaDuma,

Welcome to the HP support community.

I understand that you are unable to connect your printer wireless correct? I'd like to help!

Have you done any changes to your router network or software?
Are you enrolled in the instant ink program?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, try the following steps.

If you changed your router to new, follow the steps from here

Download and run HP Print and Scan Doctor: Follow the steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer-related folders & files.

To reinstall, click here.

If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nal_NR]

Hi @KumaDuma,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!