HP Envy 6022E & HP Smart connectivity.

[Geoff24]

Using a Pro book, and Windows 11. I have a HP ENVY 6022E Wifi Connectivity problems. I am using Virgin as my ISP. 

My wifi has been a bit flakey of late. All my other devices connect to it, but not my printer. This means it cannot talk to HP Smart.  The printer works when hardwired to the PC, but I keep getting emails from HP stating that it cannot talk to it.

Also when I print HP Smart is not showing in the printer menu, but shows in the Apps menu.    

I have tried reconnecting to wifi and re-installing HP Smart umpteen times to no avail.

Can I get HP smart to talk to a a wired printer, when it shows as being offline in HP smart, but the printer is working?  

[Irfan_06]

Hi @Geoff24,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support