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‎11-10-2021 02:54 PM

HP Recommended
Product: Big Sur
Operating System: macOS 11.0 Big Sur

Suddenly the 6055 does not connect to my MacBook Pro by wifi or usb -- even while 6055's blue wifi light is on or while usb cable is connected.  HP Smart lists printer status as "inactive."  Have searched HP sites, but could not find advice about how to activate it.  Any help much appreciated!

1 person had the same question
1 REPLY 1

‎11-10-2021 09:41 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to reset wireless and then use the HP Smart app to connect again?

 

This resource will be useful:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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