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Common problems for Connectivity Issues
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‎03-10-2022 12:36 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Microsoft Windows 10 (64-bit)

A new wifi router was installed and everything in my home connects fine except for my printer. I held the button for 3 seconds and the i button on the panel to get the wireless quick start guide. I followed directions and the printer has a steady purple glow with blinking blue wifi symbol on the panel. I use the HP app on my iPhone and on the ThinkPad laptop. My phone keeps "searching for printers" and I am connected to the new WiFi. I have tried "set up a new printer" AND "add a printer that's already set up" but it cannot be located and keeps "searching for printers."

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49 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2022 07:34 PM

HP Recommended

I tried this, but the circle kept spinning. Using Facebook messenger HP Support, I was told to open the top of the printer to expose the cartridge area. Then, hold the reset and power button for 3 seconds. The glow was light blue but nothing happened. Then, I pressed just the reset button for 3 seconds (with the top open) and the purple glow returned and it connected!

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4 REPLIES 4

‎03-10-2022 05:13 PM

HP Recommended

Hi @bluebirdoutside 

 

Press and hold Wireless button on the back of the printer for at least three seconds.

 

1.jpg

Then the printer enters the Auto Wireless Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app
to connect within about two hours, and then stops searching

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎03-10-2022 07:34 PM

HP Recommended

I tried this, but the circle kept spinning. Using Facebook messenger HP Support, I was told to open the top of the printer to expose the cartridge area. Then, hold the reset and power button for 3 seconds. The glow was light blue but nothing happened. Then, I pressed just the reset button for 3 seconds (with the top open) and the purple glow returned and it connected!

4 people found this reply helpful
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‎03-10-2022 07:35 PM

HP Recommended

PS and I also uninstalled the HP app on my phone and reinstalled.

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‎09-20-2023 07:32 AM

HP Recommended

Hello community users!

 

The installation instructions at the following link may also help:

 

Printer setup guide for:HP ENVY 6055 All-In-One Printer

 

SofiaML
HP Support Community

I work on behalf of HP.
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