HP Envy 6100e Printer Stuck in setup mode

[BenRamsay2014]

I have an anoying situation here my printeris stuck on go to website to complete setup with the qr qode next to it, i have downloaded the app to try and complete setup however the app is unable to find the printer either via wifi or via usb due to the fact it is stuck in the qr code mode i have tried some old reset tricks that have failed, as there is only a power botton on the back and no wifi i an unable to reset network settings, but in either case require a full factory reset method that works please.

[Garp_senchau · Accepted solution]

@BenRamsay2014,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Power Off the Printer

2. Unplug the Printer

• Once powered off, unplug the printer from the power outlet.
• Wait about 30 seconds to 1 minute.

3. Perform a Hard Reset

• Press and hold the power button on the printer for about 15-20 seconds while the printer is unplugged.
• This can sometimes help reset the printer's internal settings.

4. Plug the Printer Back In

• Reconnect the power cord to the printer and plug it back into the outlet.
• Press the power button again to turn the printer back on.

5. Reset Network Settings

• The HP Envy 6100e might require a manual network reset to clear the QR code screen. Unfortunately, if there is no dedicated Wi-Fi reset button, it’s not always straightforward. However, after restarting the printer, you should be able to enter a setup mode:

6. Complete Setup Again

• Download the HP Smart app on your phone or computer.
• Open the app and go through the setup process again. It should now detect the printer.
• Follow the on-screen prompts to reconnect the printer to your Wi-Fi.

You may refer the following guides:

• Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
• 'The HP software is setting up your printer…' error displays on printer control panel | HP® Support
• Setup Guide

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,