HP Envy 6455 is offline

[jsturmo]

Need assistance getting HP Envy 6455 Printer back online

[Raj_05 · Accepted solution]

Hi @jsturmo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Certainly! If your HP Envy 6455 printer is offline, you can try the following steps to get it back online.

Check Printer Connection:

• Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the Wi-Fi network.

Restart Printer:

• Turn off the printer, wait for about 10 seconds, and then turn it back on. This simple step can often resolve connectivity issues.

Restart Computer:

• Restart your computer to refresh the system and establish a new connection with the printer.

Check Printer Status:

• On your computer, go to "Devices and Printers" (you can find it in the Control Panel on Windows or System Preferences on Mac).
• Right-click on your HP Envy 6455 printer and check if it's set as the default printer. Also, make sure it's not paused or offline.

Cancel Pending Print Jobs:

• If there are any pending print jobs in the print queue, cancel them. Sometimes, a stuck print job can cause the printer to go offline.

Update Printer Driver:

• Ensure that you have the latest printer driver installed. Visit the HP official website, search for your printer model, and download the latest driver.

Check for Hardware Issues:

• Make sure there are no paper jams, and the printer has enough paper and ink. Check for any error messages on the printer's display panel.

Reinstall Printer:

• Remove the printer from your computer and reinstall it. This will ensure that the printer is correctly set up.

Check Wi-Fi Connection:

• If your printer is wireless, ensure that it is connected to the correct Wi-Fi network. Verify the Wi-Fi password if necessary.

Firewall/Antivirus Settings:

• Check if your firewall or antivirus software is blocking the printer. Temporarily disable them and see if the printer comes online.

HP Print and Scan Doctor:

• HP provides a tool called "HP Print and Scan Doctor" that can automatically diagnose and resolve printer issues. You can download it from the official HP website and run it.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support