HP Envy 6500 always go Offfline

[Hammer-LC3]

My HP envy 6500 printer goes offline daily. I have followed instruction to restart by disconnecting power from printer and the wall, setup TCP/IP  address, reboot router and pc. Printer will come back online but later go offline again. HELP, very frustrating.

[Garp_senchau · Accepted solution]

@Hammer-LC3,Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it using HP Smart, this is the easiest way to ensure your printer is properly set up.

If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."

If all else fails, try a factory reset on the printer (found in the settings menu) and start fresh. I know this has been a headache, but you shouldn’t have to throw it out. Let's get it working and make that printer earn its keep! 😊

Also, refer to these helpful guides (these are for your reference):

Restore Wi-Fi setup mode on your HP printer | HP® Support

HP printer is offline or unavailable | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Hammer-LC3]

Remove and reinstall using HP Smart was the solution.

[Garp_senchau]

That's awesome @Hammer-LC3 
I'm glad that helped!