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‎11-30-2021 12:52 PM

HP Recommended
Product: Envy 7640

I recently moved into a condo that utilized a community network. I have been able to connect the printer to the WIFI so I can print however the printer will no communicate with HP. I assume this is some sort of configuration on the network that I have no control over. The issue is at some point I am afraid the printer will stop working if HP can't read the pages printed and the ink status. My thought is to connect it to my phones mobile hotspot every  so often. I have searched and seen many suggestions but the printer will not show my mobile hotspot as an option. The phone is an iPhone 13 Pro. Any help would be appreciated.

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5 REPLIES 5

‎12-04-2021 02:13 AM

HP Recommended

@drogers100

 

Welcome to the HP support community.

 

It is not recommended to connect the printer to a public network or to a mobile hotspot.

HP printers might not work on those networks.

You can connect the printer and mobile phone using printers WiFi direct.

Follow the steps mentioned on page number 84 in this user guide:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎12-06-2021 05:46 AM

HP Recommended

But does this method allow the printer to talk to hp so I will no longer receive the errors on the printer telling me to connect to HP Direct?

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‎12-07-2021 09:52 AM

HP Recommended

@drogers100

 

This method will allow only to connect the printer and mobile device.

It will not connect to the HP server.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎12-08-2021 08:32 AM

HP Recommended

So what do I do cancel my subscription for ink? If so can I continue to use the cartridge I have in the printer or will it stop working. 

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‎12-09-2021 09:38 AM

HP Recommended

@drogers100

 

I am sending you a private message with the steps to contact HP instant ink phone support . Please check the mailbox icon at the top-right corner of this screen.

Sandytechy20
I am an HP Employee

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