HP Envy Photo 6234 - Unable to print

[Jules_hayelp]

I am unable to print anything from my PC

- I have had no internet for nearly a month whilst transferring supplier - things were working beforehand....

- I look at drivers and there is a download Dec23 which I have attempted - HPEasyStart 16_3_6

_ I commence the set up, I log in, it sees my printer via IP address which is correct

_ It states searching for available software for for this product

_ I then get an internet connection error screen, is router working, is router in range, is router connected to internet (not using an ethernet cable)

- Router is fine, I am connected to the internet on my PC. I then consider is it asking if my printer is seeing these things...?

.. I check printer and signal is stating excellent

.. I have already changed it's IP setting from auto to manual and back to auto, where it picked up it's IP that I can ping for PC

Before I was looking for drivers, I tried

To Print - failed

Scan from printer to PC - failed

Scan using my already installed HP smart app to communicate with printer - success, saved etc

Ping printer IP - success

Check settings on PC settings, printer - advanced shows the correct IP address of the printer - cannot print using HP smart nor office app

I can print from my android phone, hmmm interesting

- I have set up my firewall to trust the naming convention of my printer

Can anyone think of anything else I can try?

TIA

[Jules_hayelp]

Fixed it !!!!

With the help of support tool, printer doctor or something from hp home page I stumbled across it

Turned out I had 2 descriptives of the one printer in my printer set up, I'd only changed the i.p. address in advanced settings on one of them and not the other. Rookie mistake - but I'm working so I don't give one 🙂

I hope that this helps someone

- find the HP printer diagnostic tool on HP website, much more thorough than the diagnostics in HP Smart