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‎02-02-2023 03:32 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 11

HP Envy Photo 7155 pairing to laptop lost when WiFi router replaced hotspot connection. I've tried the support doctor without success. Printing was fine when setup on hotspot and stopped when new wireless router was added. Both laptop and printer are connected to the new router, but laptop showed printer status as offline. I deleted and reinstalled printer; now it indicates Direct-55-HP Envy Photo 7100 and driver unavailable. I've also turned on the printer preference to allow windows to manage default printer and update drivers. I think I've made it worse and totally out of my scope on how to fix.

Category:
1 REPLY 1

‎02-03-2023 12:55 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to reset the wireless and then use HP Smart app to setup and connect printer to the network again?

 

This Resource (example) shows how to restore network to defaults:

https://www.youtube.com/watch?v=YVG4Vt3mL6s

 

Download and install the HP FULL Software solution or HP Smart to setup:

FULL software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-photo-7100-all-in-one-printer-ser...

 

How to download and install FULL software (example)

https://www.youtube.com/watch?v=QQDg9R-o1zU&t=197s

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software
youtube.com/watch?v=QQDg9R-o1zU&t=197s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to connect the HP Envy Photo 7800 series printer wirelessly, download & install the full feature software. The full featured software is available under Software - Utility on the HP ...
HP Envy Inspire 7220 | 7255e | 7955e | 7955 All-In-One Printer : How to Reset Network Settings
HP Envy Inspire 7220 | 7255e | 7955e | 7955 All-In-One Printer : How to Reset Network Settings
youtube.com/watch?v=YVG4Vt3mL6s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This short video shows how to Restore the Network settings ...
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