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Common problems for Connectivity Issues
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‎07-12-2022 04:17 AM

HP Recommended

I have a HP Envy Print 6230 and up until recently, it's been fab! But, it now says 'Printer Offline' when I try and print from my phone (when using the HPSmart app and when just selecting print on a picture).

 

I have reset the Wifi. I have turned it off & on. 

 

What else can I do? The printer is only 3 months old so I don't really want to have to buy a new one!

Category:
1 REPLY 1

‎07-15-2022 04:41 AM

HP Recommended

Hi @LaylaH1990,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are unable to connect the printer and the phone.

 

To assist better -

 

  1. What phone are you using the printer with, Android or an iPhone?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band? 

Let me know!

 

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