HP Envy Printer refuses to connect

[MattLevan]

My printer is telling me it is not connected. I have followed every troubleshooting step I can find without success. 

I have tried the whatsapp support and  get the message.

Thank you for contacting HP's support. Unfortunately, you have reached us outside our opening hours. Please contact us again - from Monday to Friday between 08:30Hrs and 20:00Hrs, on Saturday and Sunday between 08:30Hrs and 17:00Hrs

It is very definitely 12:45 on Saturday, which is between 08:30 and 17:00 so I have no idea why the chatbot is telling me this.

I need to print something for work by 8am Monday morning.

Is anyone able to help or suggest a way to contact HP support staff who actually work the hours their chatbot says they do?

[ferRX]

Hi @MattLevan 

1. For connecting your printer, please check steps in the next video:

>> https://www.youtube.com/watch?v=nPllzwWNnD8

2. For options to contact HP Support in UK:

• 1. HP Support for Wharstapp - UK
• >> HP Contact support - Wahtsarpp 
• 2. HP Contact support - UK
• https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store
• 3. HP Instant Ink support - UK
• https://instantink.hpconnected.com/uk/en/l/v2
• 4. HP Smart Friend support services - UK
• https://www.hp.com/gb-en/services/consumer/smartfriend-overview.html

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

,.-,.-,.-

[MattLevan · Accepted solution]

Thank you, I paid for the Smart Friend support service which was able to help. I can't say I'm entirely happy to have to pay when the printer is still in warranty but I do appreciate the suggestion.

[ferRX]

Great 😊, glad to know that you found support service and that helped and worked !

Best regards !

ferRX.