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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-16-2026 05:48 AM

HP Recommended

My printer is telling me it is not connected. I have followed every troubleshooting step I can find without success. 

I have tried the whatsapp support and  get the message.

Thank you for contacting HP's support. Unfortunately, you have reached us outside our opening hours. Please contact us again - from Monday to Friday between 08:30Hrs and 20:00Hrs, on Saturday and Sunday between 08:30Hrs and 17:00Hrs

It is very definitely 12:45 on Saturday, which is between 08:30 and 17:00 so I have no idea why the chatbot is telling me this.

I need to print something for work by 8am Monday morning.

Is anyone able to help or suggest a way to contact HP support staff who actually work the hours their chatbot says they do?

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1 REPLY 1

‎05-16-2026 06:02 AM

HP Recommended

1. For connecting your printer, please check steps in the next video:

>> https://www.youtube.com/watch?v=nPllzwWNnD8

 

2. For options to contact HP Support in UK:

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.-,.-,.-


@ferRX / I am a volunteer posting answers on my own time.
HP Envy Printer Wireless Setup !!
HP Envy Printer Wireless Setup !!
youtube.com/watch?v=nPllzwWNnD8
This video reviews how to do the wireless setup of your HP Envy 6000, 6400 series printers. This shows how to connect the printer to the home wireless network using the Laptop or MacBook. This helps in the HP Envy 6000, 6020, 6022, 6030, 6032, 6052, 6055, 6055e 6075, 6452e and 6455e All-in-one ...
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