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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Message 11 of 12
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I tried various solutions and none worked. I called Eero and they couldn't help either. From what I've gathered, this HP model (probably most HPs) doesn't work with Eero's WPA2 PSK AES network security. I ended up buying a different model printer that works on a WPA2 security.

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Message 12 of 12
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Thank you for posting on the HP Support Community.


To get the answer to this question, compatibility issues with the printer and the router, this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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