HP Envy Pro 6452 won’t connect back to wifi. Printer not showing in app to reconnect

[Anaya0001]

I’m trying to reconnect my wifi printer to the hp app. WiFi light is blinking and I reset using the button on the back so the purple light is flashing but the printer is still not being detected when in search mode to add. I tried adding via IP address and says unable to connect device to printer. This was previously working on the same wifi, unsure what happened

[Raj_05]

Hi @Anaya0001,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Troubleshooting connectivity issues with your HP Envy Pro 6452 printer can involve several steps. Here's a step-by-step guide to help you resolve the problem.

Restart the Printer and Router:

• Turn off the printer and unplug it from the power source.
• Turn off your Wi-Fi router and unplug it from the power source.
• Wait for at least 30 seconds.
• Plug in the router and wait for it to fully restart.
• Turn on the printer and allow it to boot up.

Check Wi-Fi Signal Strength:

• Ensure that your printer is within the range of your Wi-Fi router.
• Weak Wi-Fi signals can cause connectivity issues. If possible, move the printer closer to the router.

Verify Wi-Fi Settings:

• On the printer's control panel, go to the wireless settings and make sure that the printer is connected to the correct Wi-Fi network.
• If you have changed your Wi-Fi password, update the printer's Wi-Fi settings accordingly.

Print a Network Configuration Page:

• Print a network configuration page from the printer to verify its IP address and connection status.
• Use this information to confirm that the printer is on the same network as your computer and other devices.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your device.
• Reinstall the app from the official app store (Google Play Store or Apple App Store).
• Open the app and attempt to add the printer again.

Manually Connect Using IP Address:

• Find the printer's IP address from the network configuration page.
• Open the HP Smart app and choose the option to add a printer manually.
• Enter the IP address and follow the on-screen instructions.

Update Printer Firmware:

• Visit the official HP support website and check for any available firmware updates for your printer model.
• If updates are available, follow the instructions to update the printer firmware.

Check for Interference:

• Ensure there are no electronic devices or objects that may interfere with the Wi-Fi signal.
• Microwaves, cordless phones, and other electronic devices can sometimes cause interference.

Factory Reset:

• As a last resort, you can perform a factory reset on your printer. Be aware that this will reset all settings.
• Refer to your printer's manual for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support