• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-04-2021 03:10 PM

HP Recommended
Operating System: Microsoft Windows 10 in S Mode

I have tried modem password, system password... message = windows cant get network settings from the router

Category:
1 person had the same question
3 REPLIES 3

‎11-07-2021 02:12 AM

HP Recommended

Hi@Zolotar,

 

I reviewed your post and I understand that you are unable to connect the printer to your wireless network.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the HP printer and scan doctor and it will automatically find and fix connectivity issues.

 

Download HP Print and Scan Doctor and run the program.

 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-07-2021 04:09 PM

HP Recommended

Hello and thank you.   I can report progress in that I am at least to print and scan via cable...This is GOOD! However I am yet unable to communicate with my printer (above) via wi-fi.  Might you have additional guidance perhaps?

Was this reply helpful? Yes No

‎11-08-2021 07:53 AM

HP Recommended

Hi@Zolotar,

 

Please check with the router is a dual-band router,hences printer supports 2.4 GHz 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.