HP Envy printer 5660 - was connected to our internet and working fine. Now it will not connect.

[LAML1]

HP Envy 5660-e all in one.  Was connected to internet and working fine.  Now it will not connect.  I have restarted, unplugged, reset router and now i don't know what to do.  The diagnostic from the printer states :

Settings - printer settings consistent with router - pass.

                    No filtering  - FAIL.

Any ideas on a fix?

[Kumar0307]

@LAML1, Welcome to the HP Support Community!

Let us try these steps to connect the printer to the network:

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!