HP Envy printer all lights flashing, tried diagnostics to no avail, Any suggestions

[Robin19571]

My printer was showing offline. When i tried to get it working all lights began flashing like a christmas tree. I cannot get a wifi connection or anything.

[Gaya1239]

Hi @Robin19571 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6032e is experiencing a major issue, likely related to a hardware error or firmware glitch. Here are some steps you can try to troubleshoot this problem:

Power Cycle the Printer:

• Unplug the printer from the power source while it's on.
• Wait about 60 seconds, then plug it back in and turn it on. Sometimes this reset can clear flashing lights and errors.

Reset the Printer to Factory Settings:

• Try resetting the printer to factory defaults. This usually involves holding down a combination of buttons. On the HP ENVY series, try holding the Wireless and Cancel buttons simultaneously for 5-10 seconds, or until the lights start flashing. This should reset the printer to its factory settings and allow it to reconnect to Wi-Fi.

Firmware Update: Update the firmware on an HP printer

• If you manage to connect it to your computer, check if there’s a firmware update available. Firmware updates can often resolve bugs and hardware issues that cause lights to flash. You can update the firmware through the HP Smart app or by downloading the latest firmware from HP’s website.

Network Reset:

• If it was previously working over Wi-Fi, try resetting your router as well. Sometimes network issues can cause the printer to display errors.
• You can also reset the Wi-Fi setup by pressing and holding the Wi-Fi and Cancel buttons on the printer until the power button flashes. This will allow you to set up the Wi-Fi connection again.

Check for Paper or Cartridge Issues:

• Open the printer, check for any paper jams or cartridge alignment issues, and ensure the cartridges are properly seated. Sometimes, even minor obstructions or alignment issues can cause flashing lights.

Refer to this document: HP ENVY 6032e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.