HP Envy printer lost connection to internet

[bubby5]

 My HP Envy 6065e printer suddenly stopped being connected to my internet wifi.  I updated the drivers and tried all of the suggested fixes from HP Support (including turning the router off and on) but the wireless connection still doesn't work.  How do I get the printer to recognize my wifi?

[Raj_05 · Accepted solution]

Hi @bubby5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating when your printer loses its connection. Here’s a step-by-step guide to help you reconnect your HP Envy 6065e printer to your Wi-Fi network.

Reset Network Settings on the Printer:

• On the printer’s control panel, go to Setup (gear icon) > Network or Wireless Settings.
• Select Restore Network Settings or Reset Network Settings, and confirm. This will clear any previous network settings.

Reconnect to Wi-Fi:

• After resetting, go back to Setup > Network or Wireless Settings.
• Choose Wireless Setup Wizard and follow the on-screen instructions to select your Wi-Fi network and enter the password.

Check Printer and Router Proximity:

• Ensure that your printer is within range of your Wi-Fi router. If it's too far, try moving it closer.

Update Printer Firmware:

• Ensure that your printer’s firmware is up to date. Go to the HP website, search for your printer model, and download the latest firmware if available.

Reinstall the Printer Software:

• On your computer, go to the HP Support website and download the latest version of the printer software.
• Install the software and select the option to set up the printer via wireless connection. This process will help the computer and printer re-establish communication.

Check Router Settings:

• Ensure that the router is not blocking the printer. Check your router settings to make sure there are no restrictions or blocks on new devices.

Restart Devices:

• Restart your printer, router, and computer. Sometimes a fresh start can resolve connectivity issues.

Check Network Name and Password:

• Make sure that the network name (SSID) and password you’re entering on the printer match exactly with your Wi-Fi network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[bubby5]

Thanks for all your suggestions.  I had previously tried them all and they did not work.  I have no idea why my internet connection for the printer suddenly disappeared and then I had such a hard time getting the printer to work.  So I uninstalled the HP printer and reinstalled it from scratch.  That finally worked!

[Raj_05]

Hi @bubby5,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support